Our SLA

Clarity of tearms toward our client for better relationship.


Agreement Overview

This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between ELSNER TECHNOLOGIES PVT LTD. and ABC LTD for the provisioning of IT services required to support and sustain the Product or service.

This Agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders.

This Agreement outlines the parameters of all IT services covered as they are mutually understood by the primary stakeholders. This Agreement does not supersede current processes and procedures unless explicitly stated herein.

Our web-site uses cookies. Cookies are small text files of information which save and retrieve information about your visit to our website. Cookies, by themselves, do not give us any personally identifiable information about you unless you choose to provide this information to us. A cookie is like an identification card. It is unique to your computer and can only be read by the server that gave it to you.

We use cookies to understand site usage and to improve the content and offerings on our web-site. We use cookies to personalize your experience on our web-page.

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. However, if you do not configure your browser you will accept cookies provided by this web-site. Note that certain features of our products and services may not function properly without the aid of cookies.

We use reasonable administrative, technical and physical security measures to protect the information from unauthorized access, use, loss or destruction. Information provided by you is stored on a secured web server managed by Devmunks Infosystem or an agent of Devmunks Infosystem performing services on our behalf.

Despite, having created a secured and reliable web-site for you, the confidentiality of any information, communication or material transmitted over the internet, especially unencrypted data can be read by third parties. Therefore, we request you to exercise utmost discretion while providing sensitive confidential information. You also acknowledge that the use of internet and this web-site is solely at your own risk.

Devmunks Infosystem may provide links to other third-party web-sites and services. However, Devmunks Infosystem is not responsible for privacy statements, practices or the contents of such third party web-sites.

You may access, update or correct your Personal Information that we hold, including your profile and preferences. You may do so by contacting us at info@devmunks.com.

You may also request us to delete your personal information by sending a request at info@devmunks.com . We will implement reasonable efforts to delete your personal information, though there may be some delay in deleting such data and we don’t guarantee complete or comprehensive removal of the content or information you may have posted or otherwise made otherwise available through our web-site.

Devmunks Infosystem shall not be responsible for the authenticity of the information you provide and therefore it is your duty to ensure that the information provided by you is authentic.

Our web-site is directed to people in their business and professional capacity only. It is not intended for children under thirteen (13) years of age. Therefore, we do not knowingly/unknowingly solicit data or market it to children under the age of thirteen (13).

Any grievances or complains, in relation to processing of information, should be addressed to Devmunks Infosystem in writing to the following contact email: info@devmunks.com. Grievances shall be redressed as expeditiously as possible.

We reserve the right to update our Privacy Policy as and when need arises so as to reflect our current privacy practices. When we make certain changes, we will revise the “last updated” date at the top of this page. But our commitment to protect the privacy of website users will continue to remain.